Frequently Asked Questions

Please take a look at our FAQs to see if the answer you're looking for is here. If you still need assistance, please use the contact form below.

As soon as you purchase the course, you can start it immediately. The course is self-paced which means you can start and stop the course at your convenience. The course will automatically save your progress.

This seems like a funny question, but we get this question often! YES, we are real people (and process servers ourselves) and are available to help. The best way to get a hold of us is to use the contact form below. We respond to emails pretty quickly.  Or, if you prefer a phone call back, you can leave your number in the contact form. 

For step-by-step renewal instructions click here. 

For step-by-step renewal instructions click here. 

Yes! Our 7-hour new process server orientation course and our 8-hour continuing education course is approved by the JBCC. After completing the course, we will issue you a course completion certification which has our course PSC-number which indicates our approval status.

Yes! We offer discounts for those in the military (active, reserves, or retired) and first responders (active or retired). 

Click here to access our discount application to have your course reduced to $99. Thank you for your service!

After completing and submitting the "Required Form: Student Record & Course Acknowledgment" lesson, you'll be presented the confirmation screen with two confirmation codes you should write down. Choose these two confirmation codes in the "Student Record Completion Confirmation" to progress forward in the course.

If there is an error on your course certificate, use the form below to send a message to our team.

Course certificates are good for 1-year after completing your course because course renewal is every two years. If course certificates expired every two years, you would be able to use the same certificate again for your next renewal. 

The JBCC issues new PSC numbers to approved courses every year. The PSC course number on the certificate is required by the JBCC. Your PSC number does not need to be on your course certificate.

Still have a question? We are here to help!

Use the form below to send us a message. Our team typically replies to inquiries within 1-3 hours.