1. Refund Policy

1.1  The “20% Rule” for Standard Course Enrollments

• Strict Ineligibility: For most courses, if you complete 20% or more, you are not eligible for a refund under any circumstances. The 30-day refund period is void once this threshold is met.
• 30-Day Window: For students who have completed less than 20% of the course, refund requests must be submitted within 30 days of enrollment.

1.2  Process Server Business Systems & Launch Courses

The following rules apply specifically to “The Complete Process Server Business System,” “Launch Your Process Server Business,” and “Grow Your Process Server Business”:

• Access Limitation: Refunds are available within 7 days of purchase ONLY if you have not accessed any lessons or materials beyond the “Before You Begin” section.
• Digital Nature Policy: Due to the proprietary business data and “blueprints” contained in these courses, no exceptions are offered once any portion beyond the introductory section is accessed.
• Preview Recommendation: We strongly encourage reviewing the free preview mode to ensure the course aligns with your goals prior to purchase.

1.3  Texas Private Security Practice Test Students

• Refund Window: Refunds are only available within 24 hours of purchase.
• Usage Trigger: No refunds will be granted if the practice test has been started or accessed, regardless of the 24-hour window.

1.4  Subscription Refunds

• Annual Subscriptions: Requests must be made within 7 days of the charge.
• Monthly Subscriptions: Requests must be made within 5 days of the charge.

1.5  Final Authority, Chargebacks & Collection

Our system automatically logs lessons accessed, videos viewed, and materials downloaded. This internal data is the final authority on refund eligibility.

• Documentation: In the case of a chargeback claim, we will provide the payment processor with IP access logs, specific completion data, and a copy of these Terms.
• Breach of Contract: Unauthorized chargebacks are a material breach of this agreement.
• Recovery of Funds: If a chargeback is granted by a financial institution despite evidence of course usage (e.g., system logs or proof of state certification/licensing based on course completion), the debt remains valid and due. We reserve the right to pursue collection of the original amount, plus a $50 administrative fee and any associated legal or collection costs.
• Professional Reporting: We reserve the right to report fraudulent activity or unpaid debts to relevant credit agencies and state professional licensing boards (including the JBCC).

2. Agreement to Terms

We are CODEX Investigative Agency LLC, d/b/a CODEX Educational & Legal Services and CODEX Process Service. By accessing the Site, you represent that you have the legal capacity to enter into this agreement and that you are at least 18 years old.

3. Intellectual Property & Prohibited Activities

3.1  Ownership

We own all source code, databases, functionality, software, website designs, audio, video, text, and graphics (the “Content”). You are granted a limited, revocable license for personal, non-commercial use.

3.2  Prohibited Conduct & Account Security

You agree NOT to:

• Share Accounts: Your login is for one person only. Sharing credentials is theft of service and will result in immediate termination without refund.
• Simultaneous Login Monitoring: We employ IP monitoring and digital fingerprinting to detect account sharing. Multiple concurrent logins from geographically distinct locations will trigger a security audit.
• Data Mining/Scraping: Use of any automated system or scraper to retrieve content is strictly prohibited.
• Recording: Use of screen recording software to capture course videos is a material breach.

4. User Contributions & Submissions

• Submissions: Feedback or suggestions sent to us becomes our property.
• Contributions: If you post to our forums, you grant us an irrevocable, perpetual, worldwide license to use your content.

5. Disclaimers & Limitations of Liability

• Professional Conduct: We reserve the right to terminate access without refund for any user who engages in harassment of our staff, other students, or uses our training to facilitate illegal acts.

The services are provided “as-is.” Our liability is limited to the amount paid by you to us during the six (6) month period prior to the claim.

6. Dispute Resolution

6.1  Informal Negotiations

The Parties agree to attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

6.2  Binding Arbitration & Venue

If informal negotiations fail, Disputes will be resolved by binding arbitration in Williamson County, Texas, under the AAA rules.

• Texas Governance: Texas law governs this contract, regardless of your location.
• Exclusive Venue: You agree that Williamson County, TX is the exclusive venue for any legal proceeding.

7. Miscellaneous

• Severability: If any part of these Terms is found unenforceable, the remainder remains in effect.
• Force Majeure: We are not liable for delays caused by circumstances beyond our control.
• Electronic Communications: You consent to receive electronic communications.